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About ARRO

About ARRO

The Academic Regulations and Records Office (ARRO) is one of the key administrative offices at CityU in supporting undergraduate students and staff in the University’s core business of teaching and learning. Playing a crucial role in contributing to the University’s mission to provide its students with quality higher education, ARRO always strives to achieve excellence in providing quality services to all of its stakeholders.

ARRO is structured into cross-functional teams to provide all round support services to staff and students on academic matters. Its work portfolio covers the life span of undergraduate students from entry to the University until graduation, including student enrolment, class scheduling, course registration, examination scheduling, conducting examinations and processing student assessments. ARRO maintains and updates students’ records, issues certifications, academic transcripts and award certificates, and organises the annual Congregation. It also answers students’ enquiries and operates a Service Centre that offers real-time services in handling students’ enquiries as well as providing numerous web functions to facilitate students in submitting applications relating to their studies and checking their own records.

Mission Statement

Vision
Aspires to be a valued resource of the University by providing excellent services to undergraduate students, faculty, staff and others in the University community.

Mission

  • To support the academic mission and strategic goals of the University regarding undergraduate education;
  • To provide information and academic services to the University community in an efficient, user-friendly manner while ensuring accuracy, integrity, and confidentiality of academic records;
  • To provide exemplary service by continually improving our work processes for student enrolment, course registration, class scheduling, academic records, examinations and assessment, degree audit, congregation, student services, and related functions;
  • To explore, develop and utilise technological advances and opportunities to enhance and streamline our services, and to achieve work simplification; and
  • To effectively communicate policies and procedures with all our stakeholders.

Values
In carrying out our mission, we will strive to uphold the following values:

  • Accountability
    being responsible and answerable for what we do
  • Efficiency
    being effective and economic
  • Service Attitude
    being responsive and positive
  • Professionalism
    being knowledgeable, competent, flexible and innovative
  • Teamwork
    being collegial and a good team player, encouraging collaboration, learning, growth and new ideas

ARRO Staff List

Director
Ms Belinda C M Luk

Senior Academic Regulations and Records Officers
Miss Portia W H Cheung
Mr Danny C K Law
Ms Angela M Y Wong

Supervisory Executive Officers
Mrs Belinda Y W Lo
Miss Cupid K Y Wong

Executive Officers
Ms Carol W L Chong
Mr Wayne M H Chung
Mr C Y Fok
Miss Emily C S Fok
Ms Anna Y M Lee
Ms Joan W K Li
Miss Frances Y H Ling
Ms Cecilia M P Luk
Miss Tammy Tse
Ms Sharon S C Yau
 
General Enquiries:
Tel: (852) 34422300
Fax: (852) 34420270

Via Internet / E-mail:

Student Online Enquiry Form [for use by (i) current students and graduates of Bachelor's Degree and Associate Degree programmes and (ii) undergraduate visiting/exchange students]

as@cityu.edu.hk (for use by external parties only)