The Academic Regulations and Records Office (ARRO) is one of the key administrative offices at CityU in supporting undergraduate students and staff in the University’s core business of teaching and learning. Playing a crucial role in contributing to the University’s mission to provide its students with quality higher education, ARRO always strives to achieve excellence in providing quality services to all of its stakeholders.
ARRO is structured into cross-functional teams to provide all round support services to staff and students on academic matters. Its work portfolio covers the life span of undergraduate students from entry to the University until graduation, including student enrolment, class scheduling, course registration, examination scheduling, conducting examinations and processing student assessments. ARRO maintains and updates students’ records, issues certifications, academic transcripts and award certificates, and organises the annual Commencement. It also answers students’ enquiries and operates a Service Centre that offers real-time services in handling students’ enquiries as well as providing numerous web functions to facilitate students in submitting applications relating to their studies and checking their own records.
Vision
Aspires to be a valued resource of the University by providing excellent services to undergraduate students, faculty, staff and others in the University community.
Mission
Values
In carrying out our mission, we will strive to uphold the following values:
Director
Ms Merry F L Chey
Senior Academic Regulations and Records Officers
Mr Danny C K Law
Miss Cupid K Y Wong
Supervisory Executive Officers
Miss Emily C S Fok
Ms Sharon S C Yau
Executive Officers
Ms Cathy K Y Chun
Mr Wayne M H Chung
Ms Anna Y M Lee
Ms Koey M T Lee
Miss Frances Y H Ling
Miss Sherry K L Lui
Miss Eva Y W So
Ms Tammy Tse
Ms Ashley W S Wong
Miss Tracy T W Yeung
Ms Elta M Y Yu
General Enquiries:
Tel: (852) 34422300
Fax: (852) 34420270
Via Internet / E-mail:
Student Online Enquiry Form [for use by (i) current students and graduates of Bachelor's Degree and Associate Degree programmes and (ii) undergraduate visiting/exchange students]
as@cityu.edu.hk (for use by external parties only)