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The Academic Regulations and Records Office (ARRO) handles academic records and related matters of students in Bachelor’s Degree and Associate Degree programmes. You can contact us via the following means:

Enquiries about :

E-mail: as@cityu.edu.hk
(also applicable to external parties)

Student Online Enquiry Form
(for current students, undergraduate visiting/exchange students and graduates of Bachelor’s Degree and Associate Degree programmes* )

Enquiry Hotline (852) 34422300

Our hotline service is temporarily unavailable due to an unexpected technical problem. Should you need any assistance, please contact us by email as@cityu.edu.hk or via the online enquiry form. Sorry for the inconvenience caused.

Monday to Friday

9:00 am to 12:30 pm
2:00 pm to 5:15 pm
Saturday, Sunday and Public Holiday Closed

ARRO Service Centre 5/F Fong Yun Wah Building

Monday to Friday

9:00 am to 12:30 pm
2:00 pm to 5:15 pm
Saturday, Sunday and Public Holiday Closed
Campus access control is currently in force at the University. All visitors entering the University Campus must be pre-registered. Please use our online service as far as practicable. If you need to visit our service centre, please contact us at least two working days before the visit to apply for a one-time QR code in advance. On-site registration may not be entertained.

By Writing:
Academic Regulations and Records Office
City University of Hong Kong
Tat Chee Avenue
Kowloon
Hong Kong


By Fax:
(852) 34420270

 

Please contact the Chow Yei Ching School of Graduate Studies for enquiries relating to Taught Postgraduate, Professional Doctorate and Research Degree studies.

 (Updated on 20220214)