The Academic Regulations and Records Office (ARRO) handles student record matters relating to Bachelor’s Degree and Associate Degree students. Taught Postgraduate, Professional Doctorate and Research Degree students should direct their enquiries to the Chow Yei Ching School of Graduate Studies.
|Telephone Enquiry Hotline|
Bachelor's Degree and Associate Degree students can call 3442-2300 to enquire about student record matters relating to their studies during the following time periods:
Enquiries relating to Taught Postgraduate, Professional Doctorate and Research Degree studies should be directed to the Chow Yei Ching School of Graduate Studies.
|ARRO Service Centre|
|The Academic Regulations and Records Office operates a Service Centre on the University’s campus to handle walk-in enquiries and various applications from Bachelor's Degree and Associate Degree students in relation to their studies. The services provided by the ARRO Service Centre include: |
Taught Postgraduate, Professional Doctorate and Research Degree students should direct their enquiries to the Chow Yei Ching School of Graduate Studies.
Location and Opening Hours
The ARRO Service Centre is located at 5/F Fong Yun Wah Building with the following opening hours:
|Application for Academic Transcripts|
An email will be sent to you to acknowledge receipt of your application. The academic transcript(s) will be ready for mailing within 3 working days. Please allow additional processing time during major assessment periods in January and May/June. Be environmentally friendly, use on-line application and pay a lower application fee.
2. By Post or In Person
Applicants may submit your application by post or in person at the ARRO Service Centre by completing the application form and attach with the form the original receipt of the required fees payment. Applicants, or their authorized representatives, who apply in person at the Service Centre can normally collect their academic transcripts on the day they make the applications. If you apply by post, please allow 7 working days for processing.
|Application for Testimonials|
|Replacement of Student Identity Cards|
|Application for Letter of Certification|
|Certifying True Copies of Academic Documents|
|Certification of Student Records|
|Fees Schedule and Payment Procedures|
The following payment is required at the time when you submit applications for:
For fees settled by (1) or (2) above, please attach the original receipt to the application form as proof of payment.
|Request for Verification of Students' Academic Records by an External Third Party|
|An external third party (e.g. potential employers, recruitment agencies, etc) may submit a request to the Academic Regulations and Records Office (ARRO) seeking verification of undergraduate students’ academic records (e.g. degree/major title, period of study, qualification attained, graduation date, etc). To submit such a request, please note the following:|