City University of Hong Kong is committed to providing a high quality education experience to students, fully supported by a range of academic and administrative services and facilities. Occasionally things may go wrong, and when this happens, we believe that students should be able to express their concerns or dissatisfaction.

Students should feel that they can make a complaint as the University will:

• Take the complaint seriously
• Investigate the complaint fairly
• Treat the complaint with confidentiality
• Deal with the complaint quickly
• Take reasonable action to put right a situation, if the complaint is upheld