Services & Facilities

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    A

    Smart Campus and AV
    Access Control Solution
    High-Performance Computing (HPC) and Research Computing
    AI/Machine Learning Environment
    Application and Data Management
    AIMS & Banner
    Administrative Information Management System (AIMS), Student Information System & Database, etc
    Application and Data Management
    API Gateway and API Management
    Smart Campus and AV
    Audiovisual Facilities and Design

    B

    Application and Data Management
    Booking Systems

    C

    Software Licenses and Deployment
    Campus-wide Software Licenses
    Application and Data Management
    Central Payment Gateway
    Account and Access Management
    Change and Reset Password
    Printing and Scanning Facilities
    Charged Printing for Students
    Communication and Collaboration
    CityU Announcement Portal (CAP)
    Account and Access Management
    CityU EID & Authentication
    Application and Data Management
    CityU Mobile App
    Application and Data Management
    CityU Portal
    Application and Data Management
    CityU Scholars
    User Support
    Classroom Support
    Cloud, Data Centre and Server Hosting
    Cloud Hosting (Azure / AWS)
    End User Computing and Desktop Management
    Cloud Storage
    5TB storage in OneDrive for Business
    End User Computing and Desktop Management
    Computer Set Up and Configurations
    User Support
    Computer Warranty Scheme
    End User Computing and Desktop Management
    Computers Management in Lecture Theatres and Classrooms

    D

    Application and Data Management
    Data Analytics and Business Intelligence Tools
    End User Computing and Desktop Management
    Data Removal Service
    Application and Data Management
    Data Requests
    Application and Data Management
    Degree Auditing and Academic Planning (DegreeWorks)
    Web Hosting
    Departmental Web Design Template
    End User Computing and Desktop Management
    Desktop Management
    Cloud, Data Centre and Server Hosting
    DevOps Engineering
    Network Connectivity and Management
    Domain Name Application and Management

    E

    Application and Data Management
    e-Recruitment
    End User Computing and Desktop Management
    e-Signature Service
    IT Security
    Endpoint Security Management
    Anti-virus, UEBA, etc
    User Support
    Event Support (IT & AV)
    End User Computing and Desktop Management
    Express Terminals

    F

    User Support
    Facilities for Students with Special Education Needs (SEN)
    Application and Data Management
    Finance and Procurement System (Oracle e-Business Suite)
    IT Security
    Firewall Security Policies
    Printing and Scanning Facilities
    Free Quota Printing for Students

    G

    Teaching and Learning Support
    Gartner
    Application and Data Management
    Grade Reporting (i-Assessment)
    Teaching and Learning Support
    Grammarly

    H

    High-Performance Computing (HPC) and Research Computing
    HPC Account Request
    High-Performance Computing (HPC) and Research Computing
    HPC Queue Prioritisation

    I

    Account and Access Management
    Identity Access Management & Single Sign-On (SSO)
    Teaching and Learning Support
    In-class Response System
    End User Computing and Desktop Management
    Information Classification and Protection
    Encrypting email & documents with Microsoft Information Protection
    Smart Campus and AV
    Internet-of-Things (IoT) Advisory
    Network Connectivity and Management
    Internet-of-Things (IoT) Connections
    User Communication and Training
    IT Forum
    User Communication and Training
    IT News
    User Support
    IT Service Desk
    Requesting IT assistance through the service desk, hotline, email, web, etc

    L

    Teaching and Learning Support
    Learning Management System
    Teaching and Learning Support
    Lecture Capture

    M

    Communication and Collaboration
    Mass Email Sending
    Communication and Collaboration
    Microsoft Teams
    Web Hosting
    Microsoft.NET Application Hosting
    Application and Data Management
    Mobile App Publication
    End User Computing and Desktop Management
    Mobile Device Management
    Account and Access Management
    Multi-Factor Authentication (MFA)
    Printing and Scanning Facilities
    Multiple Choice Scanning Using OMR

    N

    Cloud, Data Centre and Server Hosting
    Network Operation Centre (System Monitoring)
    User Support
    Notebook Computer Loan

    O

    Smart Campus and AV
    Occupancy and People Counting Solutions
    Network Connectivity and Management
    Off-campus Wi-Fi Connection
    User Support
    On-campus Video Broadcast
    Network Connectivity and Management
    On-campus Wi-Fi Connection
    User Communication and Training
    Online Courses (LinkedIn Learning)
    End User Computing and Desktop Management
    Online Survey
    Teaching and Learning Support
    Online Test
    End User Computing and Desktop Management
    Open Access Terminals

    P

    Web Hosting
    Personal Web Hosting
    Teaching and Learning Support
    Plagiarism Check
    IT Security
    Policy Advice
    User Support
    Portable LED Wall
    End User Computing and Desktop Management
    Printer & Print Queue Management
    Printing and Scanning Facilities
    Printing in Teaching Studios

    R

    End User Computing and Desktop Management
    Remote Desktop
    Remotely login to campus PC
    Application and Data Management
    Research Project Management System (ERIC)
    End User Computing and Desktop Management
    Robotic Process Automation

    S

    Printing and Scanning Facilities
    Scanning Facilities
    Account and Access Management
    Secondary Accounts
    IT Security
    Security Assessment and Review
    IT Security
    Security Information and Event Management
    Cloud, Data Centre and Server Hosting
    Server Hosting & Data Centre Management
    IT Security
    Server Security Management
    User Support
    Service Portal (ServiceNow)
    End User Computing and Desktop Management
    Shared Network Drive
    High-speed shared network drive with regular backup
    Communication and Collaboration
    SharePoint Online
    Communication and Collaboration
    SMS Gateway
    Software Licenses and Deployment
    Software Copyright Management
    Software Licenses and Deployment
    Software Mass Deployment
    Web Hosting
    Static Web Hosting
    IT Security
    System Vulnerability Scanning

    T

    Smart Campus and AV
    Teaching & Learning Space Design
    End User Computing and Desktop Management
    Teaching Studios (Computer Laboratories)
    Communication and Collaboration
    Telephony Services (IP Phones)

    U

    Communication and Collaboration
    University Email
    Microsoft 365 & Google Workspace for staff, students, alumni, & friends
    Account and Access Management
    University Smart Cards
    End User Computing and Desktop Management
    URL Shortener (ShortURL)

    V

    Communication and Collaboration
    Video Conferencing Solutions
    Microsoft Teams, Zoom, Room-based Systems, etc.
    User Support
    Video-on-Demand (CityVoD)
    Teaching and Learning Support
    Virtual Classroom
    Online Teaching & Online Learning using Zoom
    End User Computing and Desktop Management
    Virtual Desktop Service
    Network Connectivity and Management
    Virtual Private Network (VPN)

    W

    IT Security
    Web Application Firewall
    IT Security
    Web Application Inspect
    Web Hosting
    Web Content Management Platform (Drupal)
    Account and Access Management
    Windows / Active Directory Policy Management
    Network Connectivity and Management
    Wired Connection

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